Shipping & Delivery Policy

2. Order Processing

• Orders are processed within 1–24 hours after confirmation.
• Orders placed outside business hours will be processed the next working day.
• We may contact you to confirm order details before dispatch.

3. Delivery Areas

We deliver to:

• Nairobi and surrounding areas
• Major towns across Kenya
• Remote areas may require additional delivery time

4. Delivery Timelines

• Nairobi and surrounding counties: Same day or next day delivery
• Other Counties: 1–2 business days

Delivery timelines may vary depending on product availability, location, and external factors.

5. Delivery Charges

• Delivery fees are calculated based on location and order size
• Final delivery cost will be communicated before dispatch
• In some cases, delivery may be free within Nairobi for selected products or promotions

6. Order Tracking & Communication

Once your order is confirmed, our team will contact you via phone or email with delivery updates.

7. Installation Services

• Installation services are available for selected products (e.g., CCTV, electric fence, access control)
• Installation is scheduled separately after delivery unless otherwise agreed
• Installation charges (if applicable) will be communicated in advance

8. Delays

Delivery delays may occur due to:

• Weather conditions
• Transport or logistics disruptions
• Incorrect delivery information provided by the customer
• Product availability issues

In such cases, we will notify you promptly.

9. Failed Deliveries

• If a delivery attempt fails due to incorrect details or unavailability, redelivery may incur additional charges
• Customers are responsible for providing accurate contact and delivery information

10. Order Inspection

Customers are advised to inspect products upon delivery and report any issues immediately.