1. Overview
Rockstar Technologies Limited is committed to customer satisfaction.
This policy outlines the conditions under which products may be returned and refunds processed.
2. Return Eligibility (5-Day Window)
You may request a return within 5 days from the date of delivery.
To qualify for a return:
- Item must be unused and in original condition
- Item must be in original packaging with all accessories
- Proof of purchase (receipt or invoice) is required
- Item must not be physically damaged by the customer
3. Return Process
1
Request Return
Contact us within 5 days via phone or email to initiate the return.
2
Approval
Our team will review and confirm eligibility before return.
3
Return Item
Return the item to our office or via courier as advised.
4
Inspection
We inspect the item to confirm condition and eligibility.
5
Refund / Exchange
Approved returns are processed within the stated timeline.
4. Refunds (7-Day Processing)
Once your return is received and approved, refunds will be processed within
7 business days.
- Refunds are issued via the original payment method (e.g., M-Pesa, bank transfer)
- Processing time may vary depending on your payment provider
- You will be notified once the refund is completed
5. Return Shipping Costs
- If the return is due to a defective or incorrect item, we cover return costs
- If the return is for any other reason, the customer bears the return shipping cost
- Original delivery fees are non-refundable unless the error was on our side
6. Non-Returnable Items
The following items are not eligible for return unless defective:
- Installed CCTV, electric fence, or access control systems
- Custom-configured or special-order products
- Opened or used networking equipment
- Software licenses or digital products
7. Defective or Damaged Items
If you receive a defective or damaged product, contact us within the 5-day period.
- Provide photos or videos as evidence
- We may offer replacement, repair, or refund depending on the issue
8. Warranty
Most products come with a manufacturer’s warranty (typically 6–12 months).
Warranty covers manufacturing defects only and does not cover misuse or installation damage.
9. Contact Information
- Company: Rockstar Technologies
- Email: info@rockstartechnologies.co.ke
- Phone: +254 720 249 443
- Address: Gaborone Plaza, Nairobi, Kenya
Contact Customer Service
10. Policy Updates
Rockstar Technologies reserves the right to update this policy at any time.
Last Updated: March 2026